Frequently Asked Questions

Why don't the GA #s in DMD and GA agree?

We only show visitors. The number you are likely looking at is visits.

What is the difference between trend and compare views?

Trend view lets you see your lines moving in relation to each other (each has its own Y axis). Compare view should be used to see the difference in the line values (a single Y axis).

I just configured a service. Why hasn't the data shown up yet?

In some cases, it can take up to 2 hours for new data to show up.

Why do I see more emails than expected?

There is a setting which allows you to choose between counting the number of emails or the number of conversations. If you are seeing more emails than you expect, switch this setting to count the number of conversations.

How does your forecasting algorithm work?

Our prediction algorithm is a simple mathematical linear approximation of the function by the least squares method.

  1. Last 2 weeks have weight of 6
  2. Previous 2 weeks have weight of 5
  3. Previous 4 weeks have weight of 4
  4. Remaining weeks in the past have weight of 3

To solve the system we use the Gauss method.

After this weighting, we build a system of 2 equations and use a Gaussian method in which the system of equations reduces to triangular form. The solution yields the linear approximation.

How do I reset my DigMyData password?

Click here to reset your password: https://www.digmydata.com/login#forgotpassword

You don't integrate with a service I use. Will you?

See this blog post: Requesting New Data Extractors In DigMyData